We, Rimu Auckland, are responsible for processing personal data in accordance with this Privacy Policy. Your information is handled securely and in compliance with applicable privacy and data protection laws.
Company Name: Aurum Retail Limited Company Number: 79846481 Email:info@rimuauckland.com
Customer Service Hours – New Zealand Time: Monday – Friday: 9:00 AM – 5:00 PM Saturday & Sunday: 10:00 AM – 5:00 PM
Rimu Auckland respects your privacy. Your email address and personal details are treated with care. We do not sell or rent your personal information, such as your email address, name, or other details, to third parties without your consent. Personal data is collected, stored, and used solely to tailor our content, services, and communications to your preferences and interests.
ARTICLE 2 – PURCHASE OF GOODS
Payment: When purchasing products through Rimu Auckland, you are required to provide valid payment information, such as credit card details or another accepted payment method. You confirm that the information provided is accurate and that you are authorised to use the selected payment method. You are responsible for any applicable taxes associated with your purchase.
Loss and cancellation: Ownership and risk of loss transfer to you once the goods are handed over to the carrier. We reserve the right to cancel orders at our discretion.
ARTICLE 3 – USER PROTECTION
Rimu Auckland is owned and operated by Aurum Retail Limited (“Rimu Auckland”, “we”, “us”, or “our”). We are committed to safeguarding your privacy. We do not disclose customer information to third parties except as outlined in this Policy.
The information you provide enables us to respond to enquiries, enhance your shopping experience, improve our operations, and communicate with you appropriately. We aim to continually refine and personalise your experience with Rimu Auckland.
Your use of our website is subject to this Privacy Policy and our Terms of Use. In this Policy, capitalised terms have the meanings defined in the Terms of Use or herein.
This Policy explains what information we collect, how it is used and/or disclosed, and how it is stored. By using the website, you accept the terms of this Policy. If you do not agree, please refrain from using the website. This Policy applies only to information collected through the website and not to information obtained through other means.
We do not collect sensitive personal data without your explicit consent. The information we hold is accurate and kept up to date. You may request access to your personal data. An administrative fee may apply where permitted by law. Any inaccuracies will be corrected promptly.
ARTICLE 4 – PERSONAL DATA WE COLLECT
We collect personal data, also referred to as personally identifiable information (“PII”), that you voluntarily provide during account registration or in response to specific requests clearly presented to you.
We may also collect your IP address to help diagnose technical issues and administer the website. An IP address is assigned to your device when you access the internet and may be used to identify your session and gather general demographic information.
When using the website, you may be asked to provide your email address. To complete a purchase, you may be required to provide certain personal details, including your name, mailing address, email address, date of birth, telephone number, and payment information such as credit card details.
ARTICLE 5 – USE AND DISCLOSURE OF PERSONAL DATA
All personal data is handled in accordance with applicable data protection laws.
We use your personal data to provide services, communicate relevant information, and maintain our relationship with you. We do not sell or share personal data with third-party organisations outside our corporate group, except where necessary for fraud prevention or detection. We will never sell or rent your personal information for marketing or commercial purposes without your prior consent.
We may share personal data with trusted agents or service providers who assist us in operating our business, such as payment processors, marketing partners, delivery providers, or customer service providers. These parties are authorised to use your information only as necessary to provide services on our behalf.
We may also disclose personal data where required to:
(a) comply with applicable law; (b) respond to lawful requests from government or regulatory authorities; (c) comply with legal processes; (d) protect our rights, property, website, or users.
Your personal data may be transferred internationally, including to countries outside New Zealand. Some jurisdictions may not provide the same level of data protection as New Zealand. By providing your information, you acknowledge that international transfers may occur in accordance with this Policy and applicable law.
ARTICLE 6 – COOKIES
We use cookies and similar technologies to enhance your browsing experience. Cookies allow us to recognise whether your device has previously visited our website and help us deliver services more efficiently while analysing usage patterns.
You may adjust your browser settings to block cookies; however, this may affect the functionality of the website.
Third-party advertisers or advertising servers may also place or recognise cookies when displaying advertisements. Their use of cookies is governed by their own privacy policies.
Our website is not intended for individuals under the age of 18.
ARTICLE 7 – EMAIL COMMUNICATIONS
We may send you emails for the following purposes:
– To provide services related to your account; – To confirm registration and provide account details; – To remind you about services or products; – To provide requested information; – To send newsletters or promotional communications; – To inform you about related services from Rimu Auckland.
You may opt out of receiving marketing communications at any time by following the unsubscribe instructions provided in our emails.
ARTICLE 8 – SECURITY AND DATA RETENTION
Personal data is stored securely in accordance with our internal security standards and applicable laws. We retain data for up to three years from the date of your last interaction or review, unless a longer retention period is required or permitted by law.
While we take reasonable precautions to protect information transmitted through the website, no system can guarantee complete security. By using the website, you acknowledge and accept this risk.
ARTICLE 9 – TRANSFER OF DATA IN SPECIFIC CIRCUMSTANCES
In the event of a sale, merger, consolidation, change of control, transfer of substantial assets, reorganisation, or liquidation, we may transfer collected information, including personal data, to one or more relevant third parties.
ARTICLE 10 – CUSTOMER SERVICE
For questions, concerns, or requests to access or correct your personal data, please contact us using the details provided below.
ARTICLE 11 – DISCLAIMER
By purchasing products through this website, you acknowledge that payments are processed through third-party payment systems. Certain financial information may be shared with these payment providers and their operational entities.
These providers manage your information in accordance with their own privacy policies and terms. You acknowledge that we are not responsible for the independent practices of these payment systems.
ARTICLE 12 – CHANGES TO THIS POLICY
This Privacy Policy forms part of our Terms of Use. We may update this Policy from time to time at our discretion. Any changes take effect immediately upon publication on the website.
Your continued use of the website following the publication of any changes constitutes acceptance of the updated Policy. If you do not agree with the revised terms, please discontinue your use of the website.
ARTICLE 13 – INTELLECTUAL PROPERTY
The content, software, trademarks, images, graphics, fonts, and other materials available through Rimu Auckland are protected by intellectual property laws.
You may use the website solely for lawful transactions with Rimu Auckland. Unauthorised scraping, data extraction, reverse engineering, copying, modification, distribution, or commercial exploitation of the website or its content is strictly prohibited.
All trademarks, logos, and service marks displayed on the website are the property of Rimu Auckland or their respective owners. No licence or right to use any trademark is granted without prior written consent.
We may preserve or disclose content where required by law or where reasonably necessary to protect our rights, enforce our terms, respond to claims, or safeguard users and the public.
