Payment Policy

At Rimu Auckland, we provide secure and straightforward payment options to ensure a refined and seamless shopping experience.

1. Accepted Payment Methods

We currently accept the following payment methods:

  • Mastercard
  • Visa
  • Google Pay
  • Apple Pay

All payments are processed in New Zealand Dollars (NZD).

2. Payment Processing

Payment must be completed at the time of purchase.

Orders are prepared and dispatched once full payment has been successfully received. If a payment is declined or cannot be processed, the order will not be confirmed.

3. Pricing and Currency

All prices displayed on Rimu Auckland are listed in New Zealand Dollars (NZD).

Prices may be adjusted at any time without prior notice. Applicable taxes and fees are calculated at checkout where required.

4. Secure Payment Processing

We use SSL encryption and trusted payment providers to ensure all transactions are processed securely and safely.

Rimu Auckland does not store credit card details or sensitive payment information.

5. Refunds and Chargebacks

Refunds are processed in accordance with our Return & Refund Policy.

Unauthorised chargebacks or payment disputes may be formally challenged. If you experience any issues with a transaction, we encourage you to contact us directly at info@rimuauckland.com so we can assist you as quickly as possible.

6. Fraud Prevention

Rimu Auckland reserves the right to cancel or temporarily suspend any order where fraudulent, suspicious, or unauthorised activity is suspected.

For certain orders, additional verification may be requested to protect both our customers and payment security.

7. Contact Information

Contact Details
Email: info@rimuauckland.com

Customer Service Hours – New Zealand Time
Monday – Friday: 09:00 AM – 05:00 PM
Saturday & Sunday: 10:00 AM – 05:00 PM

We do our best to respond to all enquiries within 1 business day.